We aren't charging you today
Wälo hasn't turned billing on yet: you can subscribe to Premium or Family with no card and no charge, with full access to the plan. We'll email you at least 30 days before we start charging, and you'll be able to cancel at no cost before that happens. While there's no charge, there's nothing to refund.
Annual plans: 30-day full guarantee, once purchasable
Today, Pricing only offers the monthly plan to buy — the annual plan has no purchase button yet. Once we enable it, it will carry this guarantee: if you decide within the first 30 days that it isn't for you, we refund 100 % of what you paid. No questions, and no minimum-usage conditions.
Monthly plans: the trial is your guarantee
Monthly plans include a 14-day trial with no card required. That trial is the evaluation period: you get every feature, and if it doesn't convince you, you pay nothing because you never gave us a payment method.
Once you're paying, you can cancel any time from Settings. Cancellation takes effect at the end of the period you already paid for, and you keep full access until that day. We don't split months or refund individual days of a month in progress.
Cases we always refund
Regardless of plan or how much time has passed:
- Duplicate or mistaken charge. If we billed you twice for the same thing, or billed you after you cancelled, we refund it in full.
- A charge you don't recognise. Write to us before disputing it with your bank — we'll look into it, and if the charge doesn't belong, we refund it.
- Extended outage. If Wälo is unusable for more than 72 consecutive hours because of something on our side, we refund the proportional part of the affected period.
- A renewal you didn't want. If your plan renewed and you write to us within 7 days of the charge without having used the app in that period, we refund it.
If it's about money, not the product
You don't have to choose between paying and losing your data. You can cancel anytime from Settings: you stop paying and keep full access until the end of the period you already paid for; your account reverts to Free, nothing gets deleted. You can export your data anytime (Settings → Account → Export), whether you cancel or not. And if you really want to leave entirely, you can delete your account, which does permanently remove your data.
How to request a refund
Email [email protected] from your account address, telling us which charge you want reviewed. You don't need to justify your decision.
- We reply within 3 business days.
- Once approved, the refund is processed within 10 business days.
- The money goes back to the same payment method you used. How long it takes to show up depends on your bank or card issuer, not on us.
What this doesn't cover
This policy covers what you pay us for your Wälo subscription. It doesn't cover third-party charges — your bank's fees, exchange-rate differences applied by your card issuer, or services you contract elsewhere — because that money never reaches us.
This policy forms part of the Terms of Service and prevails over them on anything concerning refunds. See also the Privacy Policy.